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How insurers use AI
Executives of the nation’s largest health insurance companies regularly highlight their use of AI tools in earnings calls and meetings with investors. But where they see opportunities for efficiency and increased savings, regulators see a potential crisis in the making.
As my colleague Casey Ross writes in a new story, insurance watchdogs are concerned that the rapid uptake of AI is outpacing their ability to scrutinize these tools or even understand how they are being applied to decisions about patients’ coverage and care. A recent report by consumer representatives to the National Association of Insurance Commissioners called for urgent action to protect patients against discrimination and harm, concluding: “The importance of acting now cannot be overstated.”
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