Hanging on the telephone: Which? reveals energy firms that keep people waiting
Which? said companies need to up their game as there are huge variations in waiting times and a lack of consistency on customer service.
Energy firms are sometimes keeping customers on hold for more than half an hour before they can get through – and around a fifth typically take over 10 minutes to pick up, according to Which?
It said companies need to up their game as there are huge variations in waiting times and a lack of consistency on customer service.
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