Hanging on the telephone: Which? reveals energy firms that keep people waiting

Which? said companies need to up their game as there are huge variations in waiting times and a lack of consistency on customer service.

Which? found huge variations in Energy firms’ response times (PA)

By Vicky Shaw, PA Personal Finance Correspondent

Energy firms are sometimes keeping customers on hold for more than half an hour before they can get through – and around a fifth typically take over 10 minutes to pick up,  according to Which?

It said companies need to up their game as there are huge variations in waiting times and a lack of consistency on customer service.